Ambient AI Documentation and Patient Satisfaction in Outpatient Care: Retrospective Pilot Study

This pilot study aimed to investigate the relationship between provider use of DAX and PG patient experience scores in the outpatient setting at a large academic medical center. Increases in PG scores after implementing DAX were observed across all PG items assessed. As technology and AI continue to improve and become more widespread, these results are encouraging. Health care providers may consider leveraging AI note-taking software as a way to enhance their communication and interactions with patients.