From needs assessment to usability testing: evaluating the AinoAid™ chatbot for domestic violence support
Our evaluation confirms that the AI chatbot AinoAid™ functions as a safe, accessible, and effective gateway to protection and support for DV survivors. Its perceived great strength, its impartiality due to its non-human nature, presents, on the other hand, also a significant challenge in meeting the high expectations for human-like, empathetic, and dynamic conversations in such a sensitive context. However, we anticipate that sustained usage and continuous training will even further enhance the AI ability to fully meet the evolving needs of domestic violence survivors.
Authors
- Margarita Vassileva
- Catharina Vogt (ORCID: https://orcid.org/0000-0001-9147-9210)
- Ainhoa Izaguirre Choperena (ORCID: https://orcid.org/0000-0002-5781-9768)
- A.-K. Juusela
- Jarmo Houtsonen (ORCID: https://orcid.org/0000-0002-0993-7284)
- Stefanie Giljohann
- Natalie Köpsel
- Sandra González Cabezas
- Emanuel Tananau Blumenschein
Institutions
- Universidad de Deusto (ES)
- University of Münster (DE)
- Police University College (FI)
- Centre National pour la Recherche Scientifique et Technique (CNRST) (MA)
- German Police University (DE)
- Asociación para la Conservación de la Cuenca Amazónica (PE)
- University Hospital Münster (DE)
- Laboratoire Pacte (FR)
- Wolfgang Pauli Institute (AT)
- AFRY (Finland) (FI)
Publication Details
- Journal
- BMC Women s Health
- Published
- 2025-12-12
- DOI
- https://doi.org/10.1186/s12905-025-04202-3
- Primary Topic
- AI in Service Interactions
- Type
- article
- Field-Weighted Citation Impact
- 0.00