Enhancing quality and efficiency: The impact of patient experience officers on teamwork and staff experience in Australian emergency departments
Based on this evaluation, the PEO position contributes to improving the safety of staff and patients by providing an important point of contact, a calming presence for patients and, supporting ED staff through improved communication, and escalation of care needs.
Authors
- Sharon Laver (ORCID: https://orcid.org/0000-0002-4956-0012)
- Rachel Rossiter (ORCID: https://orcid.org/0000-0002-6147-861X)
- Samantha Jakimowicz (ORCID: https://orcid.org/0000-0002-3029-4252)
- Rosemary Phillips
- Jodie Brabin
Institutions
- Charles Sturt University (AU)
Publication Details
- Journal
- International Emergency Nursing
- Published
- 2025-12-09
- DOI
- https://doi.org/10.1016/j.ienj.2025.101718
- Primary Topic
- Emergency and Acute Care Studies
- Type
- article
- Field-Weighted Citation Impact
- 0.00