Leaders Can Optimize Healthcare Systems With a Strategic Approach to Artificial Intelligence

Healthcare faces distinct challenges in adopting artificial intelligence (AI) that are rarely seen in other industries. This paper highlights key pain points within Canada's public health systems that call for change through the implementation of digital technologies and AI-powered tools. The implementation of these innovative tools can transform health systems by improving productivity, administrative efficiencies and financial savings. Given the tremendous opportunity for AI to help healthcare systems, we propose a strategic approach for leaders in public healthcare systems to effectively implement AI tools in healthcare through a developed implementation framework. Implications are provided for academics and practitioners.