Effects of emergency department disruptions on healthcare professionals’ job satisfaction, burnout, and problem-solving confidence

This study aims to reveal the effects of the factors that cause disruptions in emergency department processes on job satisfaction, burnout and problem solving self-confidence of healthcare professionals. This study is a descriptive, correlational and cross-sectional study of quantitative study methods. The study sample consisted of 411 emergency department employees from secondary and tertiary hospitals in Kırşehir and Yozgat provinces. A Google Form was utilized for data collection. The data were analyzed using descriptive analysis and structural equation modeling in SPSS and Smart PLS-SEM software. In this study, it was found that the factors causing disruptions in the emergency department significantly affected the job satisfaction, problem-solving self-confidence and burnout of healthcare workers. Results indicate that implementing administrative adjustments, staff support programs, and process improvement strategies to address factors that adversely affect emergency department operations can enhance employee satisfaction and decrease burnout.