Digital Duality: Exploring Mobile Technology's Impact on Healthcare Professionals’ Well-being and Burnout

Burnout among healthcare professionals is a critical issue that significantly impacts employee well-being, patient care, and healthcare outcomes. As digital transformation in the public sector progresses, healthcare has not been exempted from these changes. This paper leverages the Job Demands-Resources (JD-R) model to explore how mobile technology impacts burnout, positing it as a dual factor in this dynamic. Mobile technology, while streamlining operations and improving access to information, also introduces new demands that could potentially exacerbate professional burnout. Conversely, it can be a valuable resource, offering tools that mitigate stress and enhance productivity. This conceptual paper redefines mobile technology's role within healthcare, viewing it through the lens of digital transformation in the public sector. It provides a deeper theoretical understanding of the interplay between technology and burnout, highlighting how digital tools influence healthcare professionals’ stress levels and job satisfaction. Additionally, the study offers actionable insights for healthcare organizations navigating the complexities of mobile technology integration. These insights are crucial for managing the dual aspects of technology as both a facilitator and a challenge within the healthcare workplace, ensuring that its deployment effectively supports staff well-being and enhances overall healthcare delivery.