The relationship between trust and compliance in the Italian NHS: Results of the People's Voice Survey
Trust sustains future cooperation, whereas reliance on obligation may erode it even in high-performing systems. Policies should foster transparency, responsiveness, and patient experience, and strengthen education as a stable foundation, since mandates ensure short-term adherence but not long-term cooperation.
Authors
- Catherine Arsenault (ORCID: https://orcid.org/0000-0003-2410-3015)
- Rosanna Tarricone (ORCID: https://orcid.org/0000-0002-2009-9357)
- Patrizio Armeni (ORCID: https://orcid.org/0000-0003-3150-3332)
- Margaret E. Kruk (ORCID: https://orcid.org/0000-0002-9549-8432)
Institutions
- Milken Institute (US)
- Washington University in St. Louis (US)
- Bocconi University (IT)
Publication Details
- Journal
- Health Policy
- Published
- 2025-12-11
- DOI
- https://doi.org/10.1016/j.healthpol.2025.105544
- Primary Topic
- Patient-Provider Communication in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 0.00