Evaluating the Use of Technology and Tele-Social Work in Providing Mental Health Support and Social Services During Social Isolation Periods: A Narrative Review

Background: Mandated social isolation during crises like COVID-19 disrupts traditional, in-person mental health and social service delivery, necessitating a rapid shift to technology-assisted interventions. Aim: This review synthesises evidence (2013-2025) on the use of technology and tele-social work in providing these services during isolation, examining efficacy, implementation challenges, and ethical considerations. Methods: A comprehensive search of PubMed, PsycINFO, CINAHL, and Scopus was conducted using relevant keywords including "tele-social work" and "social isolation." Peer-reviewed literature from 2013-2025 was included. Results: Technology-based interventions are effective in reducing anxiety, depression, and loneliness, with videoconferencing supporting therapeutic alliance. However, significant barriers include the digital divide, privacy concerns, and practitioner competency gaps, underscoring the need for hybrid models and digital literacy. Conclusion: Technology and tele-social work are indispensable yet imperfect tools for service provision during isolation. Future integration demands intentional strategies to bridge the digital divide, uphold ethics, and enhance practitioner proficiency for equitable, effective care.