Mediating effects of emotional labor on the relationship between perceived culture discrepancies and stress levels in pediatric nurses

Pediatric critical care nurses prefer organizational cultures that are collaborative and have elements of control, while compete and create cultures were least preferred. Misalignment between a current and preferred culture has an effect on nurse's stress, which impacts how emotion regulation strategies in emotional labor. Pediatric organizational leaders should foster value alignment with behavior expectations. Future research should investigate interventions designed to minimize surface acting while promoting deep acting.