Patient voice at scale: artificial intelligence-assisted qualitative analysis of patient-clinician rapport in public social media

Public social-media listening can surface scalable signals about clinician-patient rapport across the NHS. An AI-assisted (LLM-supported) qualitative workflow is feasible and enhances, rather than replaces, human interpretation. Findings suggest targeting first-contact communication and access processes, while aligning patient-facing empathy with staff support.

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Publication Details

Journal
Panminerva Medica
Published
2025-12-09
DOI
https://doi.org/10.23736/s0031-0808.25.05418-7
Citations
1
Primary Topic
Patient-Provider Communication in Healthcare
Type
article
Field-Weighted Citation Impact
2.82
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article

Patient voice at scale: artificial intelligence-assisted qualitative analysis of patient-clinician rapport in public social media

Rayyan BARAKAT, Mohsin F. Butt, Zafar Ahmad, Muhammad A. GHOUS
1 citations
Panminerva Medica
Patient-Provider Communication in Healthcare
2.82
article

Patient voice at scale: artificial intelligence-assisted qualitative analysis of patient-clinician rapport in public social media

Rayyan BARAKAT, Mohsin F. Butt, Zafar Ahmad, Muhammad A. GHOUS
article en
1 citations

Abstract

Public social-media listening can surface scalable signals about clinician-patient rapport across the NHS. An AI-assisted (LLM-supported) qualitative workflow is feasible and enhances, rather than replaces, human interpretation. Findings suggest targeting first-contact communication and access processes, while aligning patient-facing empathy with staff support.

Panminerva MedicaVol. 68(1)
Nottingham University Hospitals NHS Trust (GB), University of Nottingham (GB), Royal Stoke University Hospital (GB), East Surrey Hospital (GB), NIHR Nottingham Digestive Diseases Biomedical Research Unit (GB), Nottingham Biomedical Research Centre (GB), Surrey and Sussex Healthcare NHS Trust (GB)
Openalex Percentile: Top 7%
Patient-Provider Communication in Healthcare
2.82
DOIOpen Access PDFOpenAlex
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Patient voice at scale: artificial intelligence-assisted qualitative analysis of patient-clinician rapport in public social media — Rayyan BARAKAT, Mohsin F. Butt, et al. · Panminerva Medica (2025) | TGRS Research Map | TGRS