Using a person-centred model of Lean Six Sigma to support process improvement within a paediatric primary eye care clinic
This study is the first to integrate a person-centred approach with Lean Six Sigma in paediatric ophthalmology. The findings demonstrate the potential of combining process improvement methodologies with person-centred principles to enhance operational efficiency and stakeholder satisfaction. This approach can serve as a model for similar outpatient settings seeking to improve service delivery and patient experience.
Authors
- Christine Bourke (ORCID: https://orcid.org/0000-0002-9023-1675)
- Bobby Tang (ORCID: https://orcid.org/0000-0002-8788-7745)
- Seán Paul Teeling (ORCID: https://orcid.org/0000-0002-4102-7280)
- Oriyomi Waya (ORCID: https://orcid.org/0009-0004-9358-2528)
- Aaron Mullaniff
Institutions
- University College Dublin (IE)
- Queen Margaret University (GB)
- Mater Misericordiae Hospital (AU)
- Children's Health Ireland at Crumlin (IE)
- Temple Street Children's University Hospital (IE)
- Applied Visions (United States) (US)
Publication Details
- Journal
- International Journal of Health Care Quality Assurance
- Published
- 2025-12-09
- DOI
- https://doi.org/10.1108/ijhcqa-02-2025-0015
- Primary Topic
- Quality and Supply Management
- Type
- article
- Field-Weighted Citation Impact
- 0.00