Organizational healing: Development and validation of a multidimensional scale

Organizational Healing (OH) refers to the process through which workplaces restore positive relationships and social interactions after traumatic events or crises. This study develops and validates a reliable and psychometrically sound scale to measure the key enablers of OH in organizations. The scale items were drawn from broad dimensions of the existing literature, such as Trust in Leadership, Empathetic Leadership, Empathetic Teams, Visionary Leadership, Unambiguous Communication, Change Management, Employee Empowerment, and Positivity. Scale items were generated and refined through expert consultation to ensure clarity and face validity. The scale was then empirically tested using exploratory and confirmatory factor analysis to establish reliability, as well as convergent and discriminant validity. The validated scale contributes to both scholarship and practice by providing a systematic framework for assessing an organization's capacity for healing after disruption or change. In practice, the instrument helps leaders to diagnose cultural strengths and vulnerabilities, guide interventions that foster trust and empathy, and design effective change management strategies.