What is Artificial Intelligence (AI) “Empathy”? A Study Comparing ChatGPT and Physician Responses on an Online Forum
AI-generated responses, with human oversight, could enhance computer-mediated clinical communication, although patient awareness of AI contributions may reduce perceptions of empathy. Identification of the specific verbal elements in AI-generated responses could augment communication and increase perceptions of empathic care.
Authors
- Judith Allen Hall (ORCID: https://orcid.org/0000-0001-5840-2895)
- Mollie A. Ruben (ORCID: https://orcid.org/0000-0001-8918-8932)
- Danielle Blanch‐Hartigan (ORCID: https://orcid.org/0000-0002-4629-9824)
Institutions
- Northeastern University (US)
- Bentley University (US)
- University of Rhode Island (US)
Publication Details
- Journal
- Journal of General Internal Medicine
- Published
- 2025-12-08
- DOI
- https://doi.org/10.1007/s11606-025-10068-w
- Citations
- 2
- Primary Topic
- Artificial Intelligence in Healthcare and Education
- Type
- article
- Field-Weighted Citation Impact
- 1.31