Their voices matter: assessing patients’ experience with healthcare quality in a war-torn country
The overall rating of quality of care was relatively low. However, most patients would recommend the hospital. This contradiction may highlight their low expectations of the health system. Such a perspective must drive the efforts of healthcare providers and policymakers to improve patients' experiences and thus improve patient-centred care.
Authors
- Nor Aini Zakaria (ORCID: https://orcid.org/0009-0001-6741-7869)
- Marwa Osman (ORCID: https://orcid.org/0000-0003-4196-8141)
- Raahim Bashir (ORCID: https://orcid.org/0009-0005-8665-6207)
- Sana Ramadan Abdel-Aal Hassan
- Adamu Mohammed (ORCID: https://orcid.org/0000-0003-4947-965X)
- Anfal M. Altahir (ORCID: https://orcid.org/0000-0001-9476-7752)
- A. E. Mohamed
- Suodad Elhassan (ORCID: https://orcid.org/0000-0001-5245-5902)
- A. Mohammed
- Swsan A. M. Elsharif (ORCID: https://orcid.org/0000-0002-0145-9337)
- Elaf M. H. Abdelraheem (ORCID: https://orcid.org/0000-0003-3868-7701)
- Afaq Shannan
- Omar Abdelhaleem
Institutions
- University of Khartoum (SD)
- Alzaiem Alazhari University (SD)
- University of Bakhtalruda (SD)
- Ahfad University for Women (SD)
Publication Details
- Journal
- Conflict and Health
- Published
- 2025-12-08
- DOI
- https://doi.org/10.1186/s13031-025-00739-0
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 0.00