A cross-sectional study on the impact of administrative procedures and medical staff services on patient satisfaction with trust in public sector hospitals: the moderating role of e-health knowledge
In terms of policy, eliminating redundant administrative tasks, investing in staff training, and promoting e-health education are crucial steps to enhance patients' experiences and foster trust in public healthcare facilities.
Authors
- Arif Jameel (ORCID: https://orcid.org/0000-0001-8551-4040)
- Abid Hussain (ORCID: https://orcid.org/0000-0001-5592-1446)
- Xia Xu
- Saif Ahmad
- Wang Ruowei
- Shen Chunhong
Institutions
- Islamia University of Bahawalpur (PK)
- Shandong Xiehe University (CN)
Publication Details
- Journal
- BMC Health Services Research
- Published
- 2025-12-08
- DOI
- https://doi.org/10.1186/s12913-025-13383-4
- Citations
- 1
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 2.82
Funders
- Shandong University