585 Bridging the language barrier with 4 habits

Abstract PTH 5: Exclusion and Discrimination, B307 (FCSH), September 4, 2025, 15:15 - 16:09 Aims Research shows there is potential for better collaboration between qualified interpreters and healthcare providers – a topic often lacking in Norwegian healthcare education programs. Both groups call for more knowledge and hands-on training. “Bridging the language barrier with 4 habits” is a course aimed at strengthening healthcare providers’ ability to communicate effectively through a qualified interpreter. It is the first of its kind in Norway, built around elements of the “Four Habits Model,” originally developed by Kaiser Permanente (United States) and adapted to a Norwegian context by P. Gulbrandsen and A. Finset. Methods This course was developed using participatory design in collaboration with “Four Habits” instructors and qualified interpreters. It includes theory and simulation training. The theoretical portion highlights the importance of qualified interpreter use, relevant research, laws and practical tips. Healthcare providers then participate in or observe role-play conversations using real-life clinical scenarios with simulated non-Norwegian speaking patients, with and without a qualified interpreter. Healthcare providers then receive direct feedback from instructors, interpreters, and their colleagues. 16 “Four Habits” instructors participated in a pilot in 2022, followed by a group-feedback evaluation session. Results All instructors in the pilot agreed that the course should be systematically implemented with small adjustments. The course is now adjusted, implemented and run twice a year. 42 healthcare providers (interdisciplinary) have taken the course thus far. A written evaluation from 25 participants showed that 96% (24/25) perceived the course content as useful and relevant. 92% would recommend the course to colleagues. Healthcare providers also gained a better understanding of interpreters’ role and their respect for the profession increased. Conclusions Results indicate that the course can be an effective tool in educating healthcare providers on good clinical communication through an interpreter. We plan to further develop the course and expand its reach locally and nationally.