Enhanced K-means algorithm for user segmentation and precision marketing strategy in E-commerce platforms

User profiles in multi-touchpoint e-commerce scenarios are high-dimensional, sparse, heavy-tailed, and time-varying. Traditional clustering methods are sensitive to initialization and noise, making them difficult to maintain stability and interpretability across time periods. To address this, this paper constructs a unified framework: PCA dimensionality reduction, adaptive K selection driven by combined cluster validity (CVI), and density-constrained K-Means. Evaluated on 6-month data of 1 million e-commerce users, this framework maintains near-linear complexity and enhances robustness to non-uniform distributions, our approach outperforms various baselines (Silhouette = 0.463, Davies–Bouldin = 0.51, Bootstrap-ARI = 0.83) and achieves stable business gains (CVR +6.8%, AOV +4.1%, RPU +6.4%, and ROI +9.7%) over a 28-day online comparison. Results demonstrate that this framework achieves a quantifiable balance between quality, stability, and efficiency.

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Publication Details

Journal
IET conference proceedings.
Published
2025-12-01
DOI
https://doi.org/10.1049/icp.2025.4180
Primary Topic
Customer churn and segmentation
Type
article
Field-Weighted Citation Impact
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article

Enhanced K-means algorithm for user segmentation and precision marketing strategy in E-commerce platforms

Qi Liu, H. W. Wen
IET conference proceedings.
Customer churn and segmentation
article

Enhanced K-means algorithm for user segmentation and precision marketing strategy in E-commerce platforms

Qi Liu, H. W. Wen
article en

Abstract

User profiles in multi-touchpoint e-commerce scenarios are high-dimensional, sparse, heavy-tailed, and time-varying. Traditional clustering methods are sensitive to initialization and noise, making them difficult to maintain stability and interpretability across time periods. To address this, this paper constructs a unified framework: PCA dimensionality reduction, adaptive K selection driven by combined cluster validity (CVI), and density-constrained K-Means. Evaluated on 6-month data of 1 million e-commerce users, this framework maintains near-linear complexity and enhances robustness to non-uniform distributions, our approach outperforms various baselines (Silhouette = 0.463, Davies–Bouldin = 0.51, Bootstrap-ARI = 0.83) and achieves stable business gains (CVR +6.8%, AOV +4.1%, RPU +6.4%, and ROI +9.7%) over a 28-day online comparison. Results demonstrate that this framework achieves a quantifiable balance between quality, stability, and efficiency.

IET conference proceedings.Vol. 2025(32)
University of Science and Technology (YE)
Openalex Percentile: Top 51%
Customer churn and segmentation
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