Executive Insights in the Age of AI and Global Disruption: Navigating Change, Technology, and Strategy

The global marketing landscape is undergoing a profound transformation driven by the convergence of generative artificial intelligence (AI), geopolitical volatility, and increasingly complex regulatory environments. These forces are accelerating technological adoption while reshaping the structural foundations of global marketing strategy. This study examines how senior marketing leaders from multinational firms are responding to these disruptions, through a practitioner-centered qualitative design drawing on a recorded executive panel discussion. Using an inductive analytical approach that combines reflexive thematic analysis with the Gioia methodology, the study identifies three overarching domains of AI-driven strategic concern encompassing seven interrelated strategic imperatives. These imperatives capture how firms are redefining leadership roles, enhancing organizational agility, strengthening ethical governance, and balancing global coherence with local responsiveness in the digital era. The findings reveal that AI's integration introduces both opportunities for performance enhancement and tensions surrounding authenticity, ethics, and control. By synthesizing practitioner insight with contemporary theory, this study contributes a novel framework for understanding how global marketing leadership orchestrates technological, organizational, and cultural capabilities to navigate digital disruption, regulatory complexity, and the evolving demands of global markets.

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Publication Details

Journal
Journal of International Marketing
Published
2025-12-04
DOI
https://doi.org/10.1177/1069031x251407624
Primary Topic
AI in Service Interactions
Type
article
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0.00
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article

Executive Insights in the Age of AI and Global Disruption: Navigating Change, Technology, and Strategy

Gary Gregory, LI Yu-li, Vijay Solanki
Journal of International Marketing
AI in Service Interactions
article

Executive Insights in the Age of AI and Global Disruption: Navigating Change, Technology, and Strategy

Gary Gregory, LI Yu-li, Vijay Solanki
article en

Abstract

The global marketing landscape is undergoing a profound transformation driven by the convergence of generative artificial intelligence (AI), geopolitical volatility, and increasingly complex regulatory environments. These forces are accelerating technological adoption while reshaping the structural foundations of global marketing strategy. This study examines how senior marketing leaders from multinational firms are responding to these disruptions, through a practitioner-centered qualitative design drawing on a recorded executive panel discussion. Using an inductive analytical approach that combines reflexive thematic analysis with the Gioia methodology, the study identifies three overarching domains of AI-driven strategic concern encompassing seven interrelated strategic imperatives. These imperatives capture how firms are redefining leadership roles, enhancing organizational agility, strengthening ethical governance, and balancing global coherence with local responsiveness in the digital era. The findings reveal that AI's integration introduces both opportunities for performance enhancement and tensions surrounding authenticity, ethics, and control. By synthesizing practitioner insight with contemporary theory, this study contributes a novel framework for understanding how global marketing leadership orchestrates technological, organizational, and cultural capabilities to navigate digital disruption, regulatory complexity, and the evolving demands of global markets.

Journal of International MarketingVol. 34(1)
Australian Institute of Business (AU), UNSW Sydney (AU), St Vincent's Clinic (AU), Health Strat (Kenya) (KE)
Openalex Percentile: Top 80%
AI in Service Interactions
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Executive Insights in the Age of AI and Global Disruption: Navigating Change, Technology, and Strategy — Gary Gregory, LI Yu-li, et al. · Journal of International Marketing (2025) | TGRS Research Map | TGRS