The influence of experience marketing, sense of virtual community, and satisfaction on user purchase intention in live stream sales

Amid the digital and mobile internet boom, Live Stream Sales has emerged as a transformative, contactless commerce model reshaping consumer behavior. This study examines how diverse user experiences influence Sense of Virtual Community, Satisfaction, and Purchase Intention. The results indicate that think, act, and relate experiences significantly enhance satisfaction; feel and act experiences directly promote purchase intention; and both sense of virtual community and satisfaction serve as key mediators in driving purchase intention. These findings deepen the understanding of user experience in live commerce and provide practical guidance for enhancing consumer engagement and purchase motivation.

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Publication Details

Journal
PLoS ONE
Published
2025-12-03
DOI
https://doi.org/10.1371/journal.pone.0334231
Primary Topic
Technology Adoption and User Behaviour
Type
article
Field-Weighted Citation Impact
0.00
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The influence of experience marketing, sense of virtual community, and satisfaction on user purchase intention in live stream sales

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Technology Adoption and User Behaviour
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The influence of experience marketing, sense of virtual community, and satisfaction on user purchase intention in live stream sales

Ya-Qin You, Xiaoyue Chen, Yu-Liang Feng, Shing-Sheng Guan, Zhen-Ning Yuan
article en

Abstract

Amid the digital and mobile internet boom, Live Stream Sales has emerged as a transformative, contactless commerce model reshaping consumer behavior. This study examines how diverse user experiences influence Sense of Virtual Community, Satisfaction, and Purchase Intention. The results indicate that think, act, and relate experiences significantly enhance satisfaction; feel and act experiences directly promote purchase intention; and both sense of virtual community and satisfaction serve as key mediators in driving purchase intention. These findings deepen the understanding of user experience in live commerce and provide practical guidance for enhancing consumer engagement and purchase motivation.

PLoS ONEVol. 20(12)
Education Department of Fujian Province (CN), Artificial Intelligence in Medicine (Canada) (CA), City University of Macau (MO)
Openalex Percentile: Top 65%
Technology Adoption and User Behaviour
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