Patient satisfaction and clinical outcomes: Phone versus WhatsApp consultations in urology telemedicine
Both telemedicine modalities are clinically effective. Phone consultations provide superior immediate satisfaction, ideal for urgent needs, while WhatsApp offers a practical alternative for elective, asynchronous care. Healthcare systems can integrate either platform based on clinical urgency and patient preference.
Authors
- Emad Rajih (ORCID: https://orcid.org/0000-0002-4641-8248)
- Musab M. Alghamdi (ORCID: https://orcid.org/0000-0001-8776-5644)
- Mansour Alnazari (ORCID: https://orcid.org/0009-0000-2215-8878)
- Noordin Othman (ORCID: https://orcid.org/0000-0001-7672-9226)
- Muayad Albadrani (ORCID: https://orcid.org/0000-0002-7486-1677)
- Adel Moalwi
- Sulaiman Abdullah (ORCID: https://orcid.org/0000-0002-7433-0702)
- Sultan Othman Alolayan
Institutions
- Management and Science University (MY)
- Taibah University (SA)
- Al Amal Hospital Jeddah (SA)
- Najran University (SA)
Publication Details
- Journal
- Digital Health
- Published
- 2025-05-01
- DOI
- https://doi.org/10.1177/20552076251404510
- Primary Topic
- Telemedicine and Telehealth Implementation
- Type
- article
- Field-Weighted Citation Impact
- 0.00