Attending to patients who do not attend—missed appointments deserve clinical attention

Responding negatively to patients who miss appointments is likely to further discourage attendance since their absence may be indicative of deeper challenges, write <b>Adam Polnay</b> and <b>Adam Burley</b>

Authors

Adam Burley (ORCID: https://orcid.org/0000-0002-0631-0558)
Adam Polnay (ORCID: https://orcid.org/0000-0001-6309-0814)

Institutions

NHS Lothian (GB)
University of Edinburgh (GB)

Publication Details

Journal: BMJ
Published: 2025-12-03
DOI: https://doi.org/10.1136/bmj.r2534
Primary Topic: Healthcare Operations and Scheduling Optimization
Type: article
Field-Weighted Citation Impact: 0.00

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article

Attending to patients who do not attend—missed appointments deserve clinical attention

Adam Burley, Adam Polnay

Dec 3, 2025

BMJ

Healthcare Operations and Scheduling Optimization

article

Attending to patients who do not attend—missed appointments deserve clinical attention

Adam Burley, Adam Polnay

December 3, 2025article en

Abstract

BMJVol. 391

NHS Lothian (GB), University of Edinburgh (GB)

Openalex Percentile: Top 45%

Healthcare Operations and Scheduling Optimization

DOI Open Access PDF OpenAlex

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Attending to patients who do not attend—missed appointments deserve clinical attention — Adam Burley, Adam Polnay · BMJ (2025) | TGRS Research Map | TGRS