Development of a decision support system for the determination of product delivery time and its application in an agricultural company

One of the most important elements for customers is to get the delivery time or date for the product or service they receive from the companies. The concept of delivery time is a crucial concept both in terms of the efficiency of business processes and in terms of planning. Providing accurate delivery time information enables the customer to manage production, shipment, and inventory management more effectively and increases the reliability of the company. In this study, a Decision Support System (DSS) is developed to set more accurate delivery times quickly and reliably for agriculture equipment producer companies. The comparative analysis shows that the proposed DSS’s delivery time determination accuracy is 89.26%, while the calculation made by the current approach in the company is 79.24%. In other words, the developed DSS achieved a calculation with 9.52% higher accuracy than the current approach.