‘It wasn’t the fire. It was the state’: the role of relational listening in state and institutional accountability

Abstract This paper draws on two seemingly disparate moments – standing witness to protest in Guatemala and unpacking programme design in New York City – to explore the connections, linkages and methodological insights brought forward by front-line organisers. These individuals, though not typically recognised as policy experts, offer crucial knowledge that challenges dominant approaches to law and policy. Turning to their actions and framing, this paper argues that these organisers share a deep and urgent analysis of institutional and state violence. Their perspectives highlight the inadequacies of conventional institutional lenses, which often exclude or dismiss such grassroots expertise. The paper emphasises the importance of how these voices are heard and responded to, particularly given the historical and ongoing marginalisation of such knowledge holders. Drawing on multiple examples, it critiques institutional investments in spatial and bureaucratic schemes that deflect responsibility for violence, and that distance possibilities for accountability. This raises the question of what orientation or sensibility is necessary to engage with and to listen to these collective voices differently, especially from within administrative and bureaucratic systems. Grappling with the possibilities and limitations of what a category of ‘activist-scholar administrator’ could mean, this paper identifies three key lessons: the need for bureaucratic imagination, an iterative approach and expanded analytical frameworks. I argue that much more thinking and action are needed to navigate bureaucratic systems – whether in universities or state institutions – in ways that centre community knowledge and respond meaningfully to calls for broader accountability.