Exploring the policies and procedures in providing pharmacy services to Deaf and Hard-of-Hearing people in Metro Manila, Philippines

Unavailability of an inclusive standard operating procedure led pharmacy service providers to use conventional writing, digital messaging systems, and inappropriate raising of voices to communicate with the Deaf and HOH patients. Apart from the mandated laws, support from the local government and pharmacy sector through active discussions, information dissemination, seminars, or training, particularly on Filipino Sign Language, is relevant for efficient exchanges of health information between healthcare providers, Deaf, and HOH patients.