Analysis of Digital Tool Implementation in Building Operations

Digitalization is becoming one of the key trends in contemporary construction, playing a particularly important role in the building operation phase. This phase represents the longest period of a building’s life cycle and is simultaneously associated with high operational costs. The aim of the presented research was to analyze the views of experts and professionals working in the field of building management and operation on the use of digital tools, their perception of the level of digitalization, and the potential for further development. The research was conducted in the form of a questionnaire survey. The results show that in most cases, basic software tools prevail, while the use of advanced platforms such as CMMS (Computerized Maintenance Management System) or CAFM (Computer-Aided Facility Management) systems remains limited. Only one quarter of respondents actively use IoT sensors, which represent an innovative element with high potential for efficient building operation and sustainability. Paradoxically, some respondents perceive even the use of basic software as representing significant digitalization. The most digitalized areas include financial administration, security systems, and energy management, while digital building passports and workspace management remain on the periphery. The findings highlight the uneven application of digital tools and the need for their broader implementation, which can significantly contribute to the efficiency and sustainability of building management.