Trust transfer in digital healthcare: The role of self-service systems in reducing patient treatment barriers

This study conducted in China demonstrates that hospital self-service systems significantly influence patient trust and treatment adherence through system reliability perceptions. Technical Convenience directly enhances organizational trust, while Technical Safety and Information Quality work indirectly. Hospitals can optimize trust by simplifying interfaces, providing real-time security prompts, and maintaining staff support. For patients who are less comfortable with digital technology, additional staff support may enhance their experience.