How do older workers experience hybrid work? A thematic analysis

Purpose This study aims to explore experiences, preferences and challenges of workers aged 50 and older in hybrid work settings, with a focus on their adaptation to workplace dynamics, mentorship roles and responses to technology resistance stereotypes. Design/methodology/approach This qualitative study used semi-structured interviews and surveys with 19 US-based older workers in hybrid roles across various industries. An inductive thematic analysis was conducted using NVivo to identify key themes. Findings Five themes emerged from the analysis: (1) inclusivity highlighted the need for tailored technology support and flexibility, especially among mid-level managers; (2) workplace dynamics revealed mentorship and connection challenges due to career-long in-person experience; (3) work-life balance benefited from flexibility for caregiving and fatigue reduction, though blurred boundaries persisted; (4) productivity improved with fewer commutes and distractions; and (5) personalization reflected varied remote work preferences and self-management demands tied to physical needs. Practical implications Organizations should offer targeted IT training, outcome-based performance management, flexible schedules and ergonomic workspace environments to enhance older workers’ well-being and productivity. Originality/value This study enriches hybrid work research with age-specific insights, challenging technophobia stereotypes and highlighting caregiving, physical and mentorship needs for inclusive workplace policies.