Listening to Little Voices: A Reflective Evaluation of Patient and Parent Satisfaction in a UK Paediatric Ophthalmology Clinic

Patient experience is a recognised pillar of healthcare quality, alongside clinical effectiveness and safety, and strongly correlates with improved outcomes and adherence. In paediatric ophthalmology, communication is complex, requiring clinicians to balance diagnostic explanation, parental reassurance and child engagement. Children and their families frequently attend multiple visits for amblyopia, strabismus, or postoperative care, where clarity and empathy foster trust. Service evaluations provide a structured means of assessing how effectively teams deliver these values. This reflective evaluation sought to assess patient and parent satisfaction in a paediatric ophthalmology clinic, identify areas for improvement, and explore lessons for ophthalmology trainees on communication and accessibility, framed within the NHS Accessible Information Standard (AIS)