Spirituality in action: change management in the Church of Naples

Purpose This study aims to explore initiatives to transform organizational and management processes to improve the Church of Naples’ response to various forms of poverty within the community. Design/methodology/approach The research investigates the change management process chosen and implemented in faith-based organizations (FBOs) through a qualitative approach based on action research. The strategic organizational dynamics are observed as they develop, and the information is documented in a research diary. Data is collected from various sources, including church documents and semistructured interviews. Findings Results emphasize the need to balance pastoral vocation and managerialism, requiring governance leaders to be both visionaries and skilled managers of organizational systems. It shows how concrete change can be achieved. The research further shows how environmental pressure can be a push for process innovation, through effective strategic rethinking. Practical implications These are related to how organizational change can be successfully introduced in organizations such as churches, merging the concepts of managerialism and professionalization in a sector where the spirit of charity has always been the primary managerial driver. Social implications The manuscript suggests a rethinking of the role of FBOs as social actors and agents of change in achieving sustainable development. Originality/value This research contributes to theoretical and empirical knowledge in a relatively explored area (poverty alleviation) in an equally under-investigated context (FBOs). The action research approach is original as it allows for the observation of change as it occurs, rather than analyzing it ex post.