Technology for post-disaster damage and needs assessment: a tale of two municipalities in South Africa

Purpose Post-disaster damage and needs assessments (PDDNAs) play a critical role in guiding disaster response and recovery efforts. This study investigates the role of technology in enhancing PDDNA processes, focusing on two municipalities in South Africa. The research aims to evaluate the effectiveness of Disaster Information Management Systems (DIMS) in facilitating post-disaster assessments and to identify key barriers and opportunities for improvement. Design/methodology/approach A qualitative research approach was employed, incorporating an online survey to identify municipalities using digital tools for PDDNA, followed by semi-structured interviews with disaster management officials in the selected case study municipalities. Additionally, relevant policy documents and system-generated reports were analysed to triangulate findings. Findings The study reveals that while technology has the potential to improve PDDNAs, its adoption remains uneven across these municipalities. Key challenges identified include continued reliance on paper-based assessments, poor integration of geospatial tools, and inadequate digital literacy among disaster management personnel. Findings underscore the need for standardised, well-integrated, and user-friendly digital solutions that align with municipal capacities and disaster management needs. Originality/value This study provides one of the first comparative analyses of municipal-level digital PDDNA systems in South Africa. It offers practical recommendations for improving digital assessment methodologies and bridging the gap between policy intent and operational reality. The findings are relevant for disaster risk management practitioners, policymakers, and researchers seeking to enhance post-disaster assessment frameworks in South Africa and similar contexts.