Factors affecting disaster preparedness in prehospital emergency dispatch centers: mapping of expert perspectives

Strengthening the preparedness of emergency dispatch centers requires a systems-based approach that integrates comprehensive planning, continuous training, resilient communication infrastructure, and mental health support for telecommunicators. However, as a qualitative study, the findings are context-specific and may not be generalizable to all settings. Nevertheless, they provide an in-depth understanding of the multidimensional factors influencing preparedness and response, offering valuable insights for policymakers, health system managers, and model developers in disaster management.