The Implementation and Impact of AI Chatbots in Academic Library Services

The Implementation and Impact of AI Chatbots in Academic Library Services Herbert Wanga1* Abstract This study explores how Artificial Intelligence (AI) chatbots are being used to improve academic library services in African universities. Using a systematic review of 42 peer-reviewed studies published between 2019 and 2024, together with regional policy reports, the paper examines both […]

Authors

Herbert Wanga

Publication Details

Journal: International Journal of Science Architecture Technology and Environment
Published: 2025-11-22
DOI: https://doi.org/10.63680/ijsate1125049.055
Primary Topic: AI in Service Interactions
Type: article
Field-Weighted Citation Impact: 0.00

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article

The Implementation and Impact of AI Chatbots in Academic Library Services

Herbert Wanga

Nov 22, 2025

International Journal of Science Architecture Technology and Environment

AI in Service Interactions

article

The Implementation and Impact of AI Chatbots in Academic Library Services

Herbert Wanga

November 22, 2025article en

Abstract

International Journal of Science Architecture Technology and Environment

Openalex Percentile: Top 81%

AI in Service Interactions

DOI Source OpenAlex

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The Implementation and Impact of AI Chatbots in Academic Library Services — Herbert Wanga · International Journal of Science Architecture Technology and Environment (2025) | TGRS Research Map | TGRS