Walking a Tightrope: Managerial Response Strategies in <scp>NPO</scp> ‐Business Partnerships That Face a Scandal

ABSTRACT When one of the partners in a non‐profit organization (NPO)–business partnership is involved in a scandal, allied partner managers need to walk on a tightrope to respond to the situation. Knowledge is limited about the factors that influence their response decisions to continue or exit the partnership. Therefore, this research note examines the response strategies of managers in different forms of NPO–business partnerships when their allied partner is involved in a scandal. Using a scenario‐based experiment with graduate students, the findings indicate that managers prefer a constructive (destructive) response to a scandal partner when the invested resources of partners and the density of interaction between partners are high (low). The findings also suggest that managers prefer a constructive response when they have a more deliberate decision‐making style rather than an intuitive one.

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Publication Details

Journal
Nonprofit Management and Leadership
Published
2025-11-22
DOI
https://doi.org/10.1002/nml.70028
Primary Topic
Public Relations and Crisis Communication
Type
article
Field-Weighted Citation Impact
0.00
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article

Walking a Tightrope: Managerial Response Strategies in NPO ‐Business Partnerships That Face a Scandal

Gabi Spitz, Hans van Kranenburg, Hubert Korzilius
Nonprofit Management and Leadership
Public Relations and Crisis Communication
article

Walking a Tightrope: Managerial Response Strategies in NPO ‐Business Partnerships That Face a Scandal

Gabi Spitz, Hans van Kranenburg, Hubert Korzilius
article en

Abstract

ABSTRACT When one of the partners in a non‐profit organization (NPO)–business partnership is involved in a scandal, allied partner managers need to walk on a tightrope to respond to the situation. Knowledge is limited about the factors that influence their response decisions to continue or exit the partnership. Therefore, this research note examines the response strategies of managers in different forms of NPO–business partnerships when their allied partner is involved in a scandal. Using a scenario‐based experiment with graduate students, the findings indicate that managers prefer a constructive (destructive) response to a scandal partner when the invested resources of partners and the density of interaction between partners are high (low). The findings also suggest that managers prefer a constructive response when they have a more deliberate decision‐making style rather than an intuitive one.

Nonprofit Management and Leadership
Radboud University Nijmegen (NL), Nyenrode Business University (NL)
Openalex Percentile: Top 59%
Public Relations and Crisis Communication
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