ANALYSIS OF THE IMPACT OF DOCTOR-PATIENT COMMUNICATION BASED ON HUMANISTIC CARE ON THE PSYCHOLOGICAL TRUST OF PATIENTS UNDERGOING ORAL DIAGNOSIS AND TREATMENT

Abstract Objectives To explore the impact of doctor-patient communication based on humanistic care on the psychological trust of patients undergoing oral diagnosis and treatment. Methods A total of 100 patients who received oral diagnosis and treatment in the Department of Preventive Dentistry of our hospital from January 2024 to May 2025 were selected as the subjects of this study. They were grouped using a random number table method, with 50 patients in the control group (receiving conventional treatment) and 50 patients in the observation group (receiving humanistic care mode). The quality and effectiveness of the interventions in the two groups were compared. Results The observation group was significantly better than the control group in terms of doctor-patient communication understanding, emotional trust, communication satisfaction, and overall trust scores; the observation group had significantly lower anxiety (SAS) and depression (SDS) scores, emotional tension index, and resistance to treatment after intervention than the control group; the observation group was superior to the control group in terms of treatment compliance, on-time follow-up rate, proportion of active communication, and operational cooperation (p<.05). Conclusion During the diagnosis and treatment of oral diseases in patients, adopting a treatment mode based on humanistic care in doctor-patient communication in addition to conventional treatment is beneficial for enhancing patients’ psychological trust, improving their negative emotions, and enhancing their treatment compliance and operational cooperation. This treatment mode is worthy of promotion in future treatment interventions. Acknowledgments This research was supported by the 2026 General Project of Humanities and Social Sciences in Colleges and Universities of Henan Province, titled “Research on the Path of Integrating Socialist Core Values into Medical Education in Universities” (Project Number: 2026-ZZJH-179).