Developing the People’s Experience Survey (PES): a mixed-methods study updating a patient-reported experience measure (PREM) for use in any healthcare setting across Wales
The PES is a reliable and valid tool, suitable for use in any healthcare setting. The robust processes that have been undertaken ensure that the questions included are available bilingually to collect reliable, meaningful data to support service improvement work.
Authors
- Robert H. Palmer (ORCID: https://orcid.org/0000-0002-5402-6930)
- Kathleen Withers (ORCID: https://orcid.org/0000-0001-9514-2025)
- Judith A. Lewis
- Kathryn South
- Hawys Waddington
- Richard Desir
Institutions
- Cardiff and Vale University Health Board (GB)
- Welsh Government (GB)
- NHS Wales Shared Services Partnership (GB)
- National Health Service Wales (GB)
- Cardiff University (GB)
Publication Details
- Journal
- BMJ Open
- Published
- 2025-11-01
- DOI
- https://doi.org/10.1136/bmjopen-2025-100201
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 0.00