Impact of CSR practices on banks’ performance in the perspective of Bangladesh

Purpose The study aims to inspected the associations between different forms of corporate social responsibility (CSR) and banks' performance (BP). Design/methodology/approach Data were collected from 275 respondents with a structured questionnaire survey. The collected data were analyzed using partial least squares structural equation modeling (PLS-SEM) with the support of SmartPLS software version 3.0. Findings The statistical outcomes expose that all categories of CSR are positively associated with a bank’s financial performance, except CSR to the environment. Statistical findings reveal that CSR to employees was found to be the most significant, followed by CSR to community and CSR to customers in influencing BP. Originality/value The research contributes to the CSR literature as it represents a realistic indication of the impact of CSR practices on BP in Bangladesh.