Evaluating call prioritisation discrepancies and Emergency Medical Services resource allocation in the North West province of South Africa
Significant disparities exist between call prioritisation and actual patient clinical needs, exacerbating the strain on an already resource-constrained EMS system. Standardised call prioritisation protocols and improved training for call takers and dispatchers are necessary to enhance EMS efficiency.
Authors
- Simpiwe Sobuwa (ORCID: https://orcid.org/0000-0002-8652-7756)
- Ntuthuko Gift Chule
- Bongumusa N Mbatha
Institutions
- Cape Peninsula University of Technology (ZA)
- Durban University of Technology (ZA)
Publication Details
- Journal
- African Journal of Emergency Medicine
- Published
- 2025-10-29
- DOI
- https://doi.org/10.1016/j.afjem.2025.100913
- Citations
- 1
- Primary Topic
- Emergency and Acute Care Studies
- Type
- article
- Field-Weighted Citation Impact
- 2.25