Entrepreneurial Leadership and Patient Loyalty in Indonesian Hospitals: The Roles of Corporate Governance, Service Quality, and Patient Satisfaction

This study provides valuable insights for healthcare managers and policymakers seeking to improve organizational performance and patient retention. Theoretically, it advances the understanding of how leadership and governance frameworks impact patient retention and service quality in the Indonesian context. Practically, the study offers actionable recommendations for hospital administrators to enhance patient satisfaction and loyalty by implementing entrepreneurial leadership, robust governance practices, and continuous service improvement.