Therapists’ and patients’ experiences with electronic patient-reported outcome measures (PROMs) and patient-reported experience measures (PREMs) before and during treatment in community mental health services: a qualitative study in Norway

Overall, patients with mental health problems need practical guidance on how to complete self-report questionnaires. By providing their own feedback, patients' self-awareness of their symptoms and challenges was strengthened, thereby facilitating discussions on how to best align treatment goals to treatment needs. Several patients highlighted the importance for PREMs of the therapists' attitudes and skills. The findings of this qualitative study suggest that both PROMs and PREMs can be implemented successfully in routine mental healthcare when care is taken to identify and overcome barriers.