Exploring the Implementation of Multiple Telementoring ECHO Programs From an Institutional and Organizational Perspective: Qualitative Study

This qualitative study of institution leaders and directors highlighted the challenges and facilitators to the deployment of an innovative continuous education model aimed at building capacity in the community for the management of various health conditions. Despite limitations, such as temporary initial funding, challenges in collecting performance indicators, most valued, and rigidity of the projects' structure, results also show many characteristics (innovative model, alignment with the institution's mission, and simplicity of its deployment) that helped move these projects toward sustainability within the institution. Results offer learning experiences that will be relevant to other settings evolving within a similar public health care system, wanting to implement this model.