The second victim’s satisfaction index model

The originality of this study lies in its optimal model results, which show the main significant factors of the SVs, which advances understanding and opens new avenues for future research.

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Publication Details

Journal
International Journal of Health Care Quality Assurance
Published
2025-11-13
DOI
https://doi.org/10.1108/ijhcqa-05-2025-0071
Primary Topic
Customer Service Quality and Loyalty
Type
article
Field-Weighted Citation Impact
0.00
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article

The second victim’s satisfaction index model

Amjad D. Al‐Nasser, Mariam Al-Nasser
International Journal of Health Care Quality Assurance
Customer Service Quality and Loyalty
article

The second victim’s satisfaction index model

Amjad D. Al‐Nasser, Mariam Al-Nasser
article en

Abstract

The originality of this study lies in its optimal model results, which show the main significant factors of the SVs, which advances understanding and opens new avenues for future research.

International Journal of Health Care Quality Assurance
Al Yarmouk University College (IQ), Yarmouk Private University (SY), Yarmouk University (JO)
Openalex Percentile: Top 59%
Customer Service Quality and Loyalty
DOISourceOpenAlex
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The second victim’s satisfaction index model — Amjad D. Al‐Nasser, Mariam Al-Nasser · International Journal of Health Care Quality Assurance (2025) | TGRS Research Map | TGRS