Examining citizen loyalty in primary healthcare in Bangladesh: the role of service quality, trust and satisfaction

This study is original and new, having a substantial contribution to the primary healthcare scholarship by providing a model that can inform policy interventions aimed at fostering sustainable, citizen-centered healthcare services.

Authors

Mohammad Nur Ullah (ORCID: https://orcid.org/0000-0003-2648-6013)
Nahida Shaulin

Institutions

Bangladesh University of Professionals (BD)

Publication Details

Journal: International Journal of Health Care Quality Assurance
Published: 2025-11-13
DOI: https://doi.org/10.1108/ijhcqa-03-2025-0029
Primary Topic: Global Maternal and Child Health
Type: article
Field-Weighted Citation Impact: 0.00

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article

Examining citizen loyalty in primary healthcare in Bangladesh: the role of service quality, trust and satisfaction

Mohammad Nur Ullah, Nahida Shaulin

Nov 13, 2025

International Journal of Health Care Quality Assurance

Global Maternal and Child Health

article

Examining citizen loyalty in primary healthcare in Bangladesh: the role of service quality, trust and satisfaction

Mohammad Nur Ullah, Nahida Shaulin

November 13, 2025article en

Abstract

International Journal of Health Care Quality Assurance

Bangladesh University of Professionals (BD)

Openalex Percentile: Top 54%

Global Maternal and Child Health

DOI Source OpenAlex

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Examining citizen loyalty in primary healthcare in Bangladesh: the role of service quality, trust and satisfaction — Mohammad Nur Ullah, Nahida Shaulin · International Journal of Health Care Quality Assurance (2025) | TGRS Research Map | TGRS