Patient satisfaction with healthcare services among health insurance program beneficiaries in Nepal: A cross-sectional study
Patient satisfaction measures the gap between expected and actual service experience, tied to service quality, availability, accessibility, and financial aspects. While NHIP aims to provide quality services, the actual service quality mainly depends on the efforts of the health facilities. Therefore, strengthening the health system is crucial for improving service quality and ensuring user retention and satisfaction with NHIP.
Authors
- Samip Pandey (ORCID: https://orcid.org/0009-0005-4507-1165)
- Upama Baral
- Anjali Joshi (ORCID: https://orcid.org/0009-0005-5810-2899)
- I Shrestha (ORCID: https://orcid.org/0000-0001-9037-1566)
- Bihari Sharan Kuikel (ORCID: https://orcid.org/0000-0003-3377-8719)
- Rajeev Shrestha (ORCID: https://orcid.org/0000-0003-1822-3969)
- Mukesh Adhikari (ORCID: https://orcid.org/0000-0002-1091-328X)
- Sudim Sharma (ORCID: https://orcid.org/0000-0002-4782-8257)
- Dong Xu (ORCID: https://orcid.org/0000-0002-5603-8951)
- Madan Kumar Upadhyaya (ORCID: https://orcid.org/0000-0001-6912-9353)
- Pramesh Koju (ORCID: https://orcid.org/0000-0002-1090-5351)
- Nripa Raj Dangaura
- Sabina Marasini (ORCID: https://orcid.org/0000-0002-7571-9410)
- Biraj Karmacharya (ORCID: https://orcid.org/0000-0002-7312-5758)
- Sambhu Prasad Jnawali
- Deepa Guragain
Institutions
- University of North Carolina at Chapel Hill (US)
- Dhulikhel Hospital (NP)
- Nepal Development Research Institute (NP)
- Ministry of Health and Population (NP)
- Manmohan Memorial Institute of Health Sciences (NP)
- Department of Health (ZA)
- Kathmandu University (NP)
- Southern Medical University (CN)
Publication Details
- Journal
- PLoS ONE
- Published
- 2025-11-12
- DOI
- https://doi.org/10.1371/journal.pone.0334352
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 0.00