Organizational Immunity and its Impact on Organizational Excellence: Jordanian Commercial Banks

The study aimed to clarify the impact of organizational immunity, with its dimensions (organizational learning, organizational memory, and organizational genes), on organizational excellence, with its combined dimensions (strategic excellence, leadership excellence, structural excellence, subordinates' excellence, and organizational culture excellence) at Jordanian commercial banks.The study adopted a quantitative descriptive approach, and the study population consisted of all employees at various administrative levels at Jordanian commercial banks, which employ a total of (17383) employees.Primary data were collected through a questionnaire, and a sampling strategy was used.A total of (377) questionnaires were retrieved, representing the final sample of the study.The data were analyzed using the (SPSS) software, employing descriptive analysis tools such as the arithmetic mean and standard deviation, in addition to simple and multiple linear regression tests to examine the hypotheses.The results revealed that organizational immunity and its dimensions have an impact on organizational excellence.The levels of relative importance for both organizational immunity and organizational excellence were high, indicating that organizational immunity represents a pivotal factor in achieving organizational excellence within Jordanian commercial banks.Its dimensions contribute to enhancing institutional flexibility and the sustainability of performance in facing changes and challenges.The study recommended the need to develop effective knowledge management systems and activate organizational memory to ensure the preservation and utilization of previous experiences in addressing future challenges.It also recommended integrating the concepts of organizational immunity into the strategic plans and policies of banks to enhance their ability to adapt and sustain performance in a changing banking environment.