Factors influencing perceived benefits and behavioral intention to use mental health chatbots among professional employees: an empirical study
The study provides valuable insights for developers and implementers of mental health technologies. While UTAUT factors are crucial in shaping perceived benefits, the lack of a direct link to behavioural intention highlights the need to explore additional psychological and contextual factors. Future research should consider longitudinal designs and probabilistic sampling to enhance generalisability and causal inference.
Authors
- Gehad Mohammed Ahmed Naji (ORCID: https://orcid.org/0000-0001-6125-4934)
- Ali Ateeq
- Fengpei Yuan (ORCID: https://orcid.org/0000-0002-5653-5552)
- Siddig Balal Ibrahim (ORCID: https://orcid.org/0000-0002-5879-4822)
- Halimaton Hakimi
- Fajer Danish (ORCID: https://orcid.org/0009-0000-7422-1779)
- Aziah Binti Abdollah
- Yulita Hanum P Iskandar
- Nurul Azzura
Institutions
- Universiti Sains Malaysia (MY)
- Asia Pacific University of Technology & Innovation (MY)
- Universiti Teknologi Petronas (MY)
- University of Technology Malaysia (MY)
- Gulf University (RS)
- Universiti Teknologi MARA (MY)
- Royal University for Women (BH)
Publication Details
- Journal
- Frontiers in Digital Health
- Published
- 2025-11-11
- DOI
- https://doi.org/10.3389/fdgth.2025.1606273
- Citations
- 5
- Primary Topic
- Digital Mental Health Interventions
- Type
- article
- Field-Weighted Citation Impact
- 7.72
Funders
- Universiti Sains Malaysia
- Universiti Teknologi Petronas