A Survey of AI Reliance

Although artificial intelligence (AI) systems are becoming increasingly indispensable, research into how humans rely on these systems ( AI reliance ) is lagging behind. To advance this research, this survey presents a novel, comprehensive sociotechnical perspective on AI reliance, essential to fully understand the phenomenon. To address these challenges, the survey introduces a categorization framework resulting in a morphological box, which guides rigorous AI reliance research. Further, the survey identifies the core influences on AI reliance within the components of a sociotechnical system and discusses current limitations alongside emerging future research avenues to form a research agenda.

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Publication Details

Journal
ACM Computing Surveys
Published
2025-11-11
DOI
https://doi.org/10.1145/3776528
Primary Topic
Human-Automation Interaction and Safety
Type
article
Field-Weighted Citation Impact
0.00
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article

A Survey of AI Reliance

Sven Eckhardt, Mateusz Dolata, Gerhard Schwabe, Niklas Kühl
ACM Computing Surveys
Human-Automation Interaction and Safety
article

A Survey of AI Reliance

Sven Eckhardt, Mateusz Dolata, Gerhard Schwabe, Niklas Kühl
article en

Abstract

Although artificial intelligence (AI) systems are becoming increasingly indispensable, research into how humans rely on these systems ( AI reliance ) is lagging behind. To advance this research, this survey presents a novel, comprehensive sociotechnical perspective on AI reliance, essential to fully understand the phenomenon. To address these challenges, the survey introduces a categorization framework resulting in a morphological box, which guides rigorous AI reliance research. Further, the survey identifies the core influences on AI reliance within the components of a sociotechnical system and discusses current limitations alongside emerging future research avenues to form a research agenda.

ACM Computing SurveysVol. 58(6)
Zeppelin Universität gemeinnützige GmbH (DE), University of Zurich (CH), University of Bayreuth (DE)
Openalex Percentile: Top 61%
Human-Automation Interaction and Safety
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A Survey of AI Reliance — Sven Eckhardt, Mateusz Dolata, et al. · ACM Computing Surveys (2025) | TGRS Research Map | TGRS