Resource Allocation, Operational Efficiency, and Stakeholders’ Satisfaction

This study examined the levels of resource allocation, operational efficiency, and stakeholder satisfaction within the General Services Office (GSO) of State Universities and Colleges (SUCs) in the Negros Island Region (NIR) during Academic Year 2024-2025. It explored how demographic characteristics such as employment status, sex, educational attainment, frequency of service, and type of service availed shaped service expectations, operational procedures, and satisfaction levels. A descriptive-correlational research design was employed. Data were gathered from 174 purposively selected respondents who had directly accessed GSO services. A structured, researcher-modified questionnaire from literature served as the primary data collection tool. It was reviewed by experts and tested for reliability using Cronbach’s Alpha. Statistical analyses included frequency counts, percentage, mean, Kruskal-Wallis H test, Mann-Whitney U test, and Spearman’s rho correlation, with a significance level of 0.05. SPSS software was used for all computations. Findings revealed that resource allocation was rated to a great extent, operational efficiency was high, and stakeholder satisfaction was similarly high. Ratings remained consistent across classifications, with educational attainment showing a significant relationship on operational efficiency. Positive correlations were found among resource allocation, operational efficiency, and satisfaction, indicating a cycle of continuous improvement. The study was limited to the experiences of selected GSO service users. External variables and broader institutional conditions were not included. Nevertheless, the findings provided valuable insights for enhancing service delivery and resource management in SUCs.