Digital Inclusion of Migrants in Türkiye: Emotional, Linguistic, and Structural Barriers

This study uses a bibliometric review of international research and 27 in‐depth interviews to investigate digital disparities among migrant groups in Türkiye. We aim to understand how gender, as well as emotional, linguistic, and structural factors influence digital inclusion. The interviews demonstrate how these problems manifest across Türkiye’s varied migrant communities, while the bibliometric analysis identifies global themes such as digital literacy, access, trust, and language barriers. The primary obstacles, which are frequently exacerbated by gender and legal status, are monolingual e‐government platforms, low digital trust, and reliance on family for online access. The results show that social and emotional aspects of digital inclusion are involved, requiring institutions to be sensitive, build trust, and ensure linguistic accessibility. The study integrates infrastructure with lived experience‐based policies, proposing culturally sensitive, linguistically inclusive, and emotionally sensitive strategies. For other areas with sizable migrant populations, this strategy offers a scalable model.

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Publication Details

Journal
Social Inclusion
Published
2025-11-10
DOI
https://doi.org/10.17645/si.10852
Primary Topic
Diaspora, migration, transnational identity
Type
article
Field-Weighted Citation Impact
0.00

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article

Digital Inclusion of Migrants in Türkiye: Emotional, Linguistic, and Structural Barriers

Çağlar AKAR, Bilge Hamarat Yalçın
Social Inclusion
Diaspora, migration, transnational identity
article

Digital Inclusion of Migrants in Türkiye: Emotional, Linguistic, and Structural Barriers

Çağlar AKAR, Bilge Hamarat Yalçın
article en

Abstract

This study uses a bibliometric review of international research and 27 in‐depth interviews to investigate digital disparities among migrant groups in Türkiye. We aim to understand how gender, as well as emotional, linguistic, and structural factors influence digital inclusion. The interviews demonstrate how these problems manifest across Türkiye’s varied migrant communities, while the bibliometric analysis identifies global themes such as digital literacy, access, trust, and language barriers. The primary obstacles, which are frequently exacerbated by gender and legal status, are monolingual e‐government platforms, low digital trust, and reliance on family for online access. The results show that social and emotional aspects of digital inclusion are involved, requiring institutions to be sensitive, build trust, and ensure linguistic accessibility. The study integrates infrastructure with lived experience‐based policies, proposing culturally sensitive, linguistically inclusive, and emotionally sensitive strategies. For other areas with sizable migrant populations, this strategy offers a scalable model.

Social InclusionVol. 14
Kocaeli Üniversitesi (TR), Okan University (TR)
Coventry University, Kocaeli Üniversitesi
Openalex Percentile: Top 43%
Diaspora, migration, transnational identity
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