Nonverbal Behavior, Disability Presentation, and Impression Formation: Implications for the Rehabilitation Professional

While a first impression may seem a singular unit of analysis, it comprises a number of elements. Those elements include facial and body appearance, expressions, eye behavior, posture, gestures, vocal characteristics, proximity, and touch (Knapp et al., 2014). Forensic vocational rehabilitation experts are tasked with analyzing several sources of assessment to develop objective conclusions related to a claimant’s ability to work or to decide how to assist in the job placement process. To assist in this effort, the current paper will provide an overview related to the following topics: 1. (a) general nonverbal behavior/communication; (b) different representations and interpretations based on culture, gender, and disability; (c) the impact of first impressions and clinical impressions; and (d) interventions to avoid erroneous interpretations of behavior on the part of the professional or others with whom the client might interact.