Application of Knowledge Management System Using Influence of Inukshuk and Kano Model (Case Study : Palembang Private Higher Education)

Knowledge management is needed in any field without the exception of education.This research developed the Knowledge Management process by combining the Inukshuk model and the Kano model.The purpose of this study is to facilitate knowledge management control and combine the two models to produce a KMS prototype that is well suited to the needs of the user.Inushuk is an expansion of KMS with the addition of Leadership, Culture, and Technology components to measure KMS needs to be implemented into a KMS prototype feature.The Kano model serves to filter features into the Kano category namely Must Be, performance, and Delighter.The data analysis process of the Inukshuk model uses index data analysis while the Kano model in analyzing the data uses the Kano calculation method.The results of the study of combining the two models resulted in a KMS model that could be used as a reference for the development of KMS for STMIK MDP, CANDRADIMUKA STISIPOL, and UIGM in managing knowledge.Combining the two methods above produces Chat features, Discussion Forums, Q n A and Document Search.